The 2026 Playbook for Agentic AI: Smarter Alternatives to Zendesk, Intercom Fin, Freshdesk, Kustomer, and Front
Customer-facing teams are moving past generic chatbots and rigid decision trees. In 2026, the leaders are adopting agentic AI—autonomous, tool-using systems that plan, reason, and execute tasks across complex workflows. This shift is rewriting the benchmarks for support and revenue teams: higher first-contact resolution, lower handle time, and measurable pipeline lift without ballooning headcount. For…